GetAccept

Frequently asked questions about account settings, user setup and subscription

Your account

How to import your contact list into GetAccept and How to bulk download your contacts

Bulk upload & download contact list

What mobile and desktop browsers GetAccept support

Supported browsers

We support all timezones and automatically detect the correct timezone for a user

What timezones do you support?

How to duplicate a template

How to make changes to your templates' docs without redoing fields

How to update a template and keep the existing fields

Frequently asked questions about the platform

Platform questions

Explains the most common issues related to documents

Issues related to the document

GetAccept support uploading of almost any kind of files, including the most common: .doc, .docx, .pdf, .xls, .xlsx, .ppt, .pptx, .jpeg, .png

What document formats are you supporting?

Merge Variables for Email Messages

A list of countries to which you can send SMS/Text messages today.

SMS Countries

I just sent someone a document, but why does it say hard bounce?

Use these merge variables to personalize your send outs

Merge Variable List

List of different statuses shown on document/recipient level

Understanding Document Statuses in GetAccept

What to do when you get prompted to replace a role with a recipient when trying to send a document.

How to replace roles with a recipient

What to do with active documents when a user gets deleted

What happens to an active document if you delete the user?

Wrong colours in uploaded PDF

How to give GetAccept access to use your webcam

Allow access to your webcam

How to bulk select documents to edit/manage

Documents - Bulk actions

A guide on how to change ownership of a document in draft and when it is signed

How to change the owner of a document

What different document types you can choose from if you are on Sales or Business app mode

What is the difference between your document types?

How to activate Electronic Identification (eID) signing for a send-out

How to activate Electronic Identification (eID) signing for a document

Opening documents on your device for recipients to sign in-person

How to sign documents in person

How to create and save your handwritten signature for future use

How to create and save your handwritten signature

Frequently asked questions about sending and managing documents

Sending and managing documents

Guide on how to update the billing email for the entity

How to update the billing email for the entity

How can I upgrade my Account?

How you can add a credit card to your GetAccept account to get billed with ease. Set up billing information and check your billing history.

How to set up Billing, payment, and check your billing history

How to add more licenses to your account

What happens to my account and documents once I’ve canceled my subscription?

Downgrading the account

Subscription & Billing

What active and inactive user means and how to change status for a user.

How to activate and deactivate a user

Differences between the three user roles: admin, manager, and user

What is an Administrator, Manager, and User?

How to make it so users can't send from the web application

How to make it so users can't send documents from the web application

If you forgot your password you can request a link to your email and set a new.

Forgot your password?

Why do I get an error message when I try to add a new user?

I cannot add a new user

Frequently asked questions about account access and managing your users

Manage users

An installation guide for two-factor authentication and how it works.

How to enable two-factor authentication

How do I create a GetAccept Account?

Learn which languages we support, both from a user and recipient end

What languages are supported?

A guide on how to create email templates for multiple sending options.

How to create Email Templates and how to change the text on the button in the email

Frequently asked questions about customising and entity settings 

Entity setup 

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.