Frequently asked questions about account settings, user setup and subscription
36 articles
Platform questions
Frequently asked questions about the platform
Bulk upload & download contact listHow to import your contact list into GetAccept and How to bulk download your contacts
Supported browsersWhat mobile and desktop browsers GetAccept support
What timezones do you support?We support all timezones and automatically detect the correct timezone for a user
How to duplicate a templateHow to duplicate an existing template
How to update a template and keep the existing fieldsHow to make changes to your templates' docs without redoing fields
Sending and managing documents
Frequently asked questions about sending and managing documents
Issues related to the documentExplains the most common issues related to documents
What document formats are you supporting?GetAccept support uploading of almost any kind of files, including the most common: .doc, .docx, .pdf, .xls, .xlsx, .ppt, .pptx, .jpeg, .png
Merge Variables for Email MessagesMerge tags that works in email messages
SMS CountriesA list of countries to which you can send SMS/Text messages today.
I just sent someone a document, but why does it say hard bounce?What hard bounce means and what to do
Merge Variable ListUse these merge variables to personalize your send outs
Understanding Document Statuses in GetAcceptList of different statuses shown on document/recipient level
How to replace roles with a recipientWhat to do when you get prompted to replace a role with a recipient when trying to send a document.
What happens to an active document if you delete the user?What to do with active documents when a user gets deleted
Wrong colours in uploaded PDFHow to solve faulty colors in document
Allow access to your webcamHow to give GetAccept access to use your webcam
Documents - Bulk actionsHow to bulk select documents to edit/manage
How to change the owner of a documentA guide on how to change ownership of a document in draft and when it is signed
What is the difference between your document types?What different document types you can choose from if you are on Sales or Business app mode
How to activate Electronic Identification (eID) signing for a documentHow to activate Electronic Identification (eID) signing for a send-out
How to sign documents in personOpening documents on your device for recipients to sign in-person
How to create and save your handwritten signatureHow to create and save your handwritten signature for future use
How to update the billing email for the entityGuide on how to update the billing email for the entity
How can I upgrade my Account?How to upgrade your account
How to set up Billing, payment, and check your billing historyHow you can add a credit card to your GetAccept account to get billed with ease. Set up billing information and check your billing history.
How to add more licenses to your accountHow to add more licenses to your account
Downgrading the accountWhat happens to my account and documents once I’ve canceled my subscription?
Manage users
Frequently asked questions about account access and managing your users
How to activate and deactivate a userWhat active and inactive user means and how to change status for a user.
What is an Administrator, Manager, and User?Differences between the three user roles: admin, manager, and user
How to make it so users can't send documents from the web applicationHow to make it so users can't send from the web application
Forgot your password?If you forgot your password you can request a link to your email and set a new.
I cannot add a new userWhy do I get an error message when I try to add a new user?
Entity setup
Frequently asked questions about customising and entity settings
How to enable two-factor authenticationAn installation guide for two-factor authentication and how it works.
How do I create a GetAccept Account?How to sign up for GetAccept
What languages are supported?Learn which languages we support, both from a user and recipient end
How to create Email Templates and how to change the text on the button in the emailA guide on how to create email templates for multiple sending options.