Check out our most frequently asked questions
60 articles
Field typesExplains what the GetAccept field types are and how they can be used
How to change the SMS sender nameHaving trouble with your text message with an Alphanumerical sender/using your company name as a sender here is what you need to know.
Document Analytics and Tracking
Guides explaining the analytics of a document, timeline and the live chat
New Document Page TrackingA guide about the new Document Page Tracking
Document viewA summary of our new document view
AnalyticsHow to view the real time analytics of a document
TimelineHow to view the log of your document
Live ChatHow to access the document's live chat
Your account
Frequently asked questions about account settings, user setup and subscription
Can I try GetAccept before buying it?You can use GetAccept for completely free without any obligations.
How to set up Communication templatesCommunication templates
Platform questionsFrequently asked questions about the platform5 articles
Sending and managing documentsFrequently asked questions about sending and managing documents18 articles
Subscription & Billing5 articles
Manage usersFrequently asked questions about account access and managing your users5 articles
Entity setup Frequently asked questions about customising and entity settings 6 articles
Data, timestamp, signed document
Frequently asked questions about storage of data, timestamp and signed documents
Electronic signatureA guide explaining more about the electronic signature
Why is the certificate showing the wrong timestamp?The certificate is showing UTC +00:00
What happens when a document has been fully signed?Important information about signed documents
Can I verify that a document is valid?How to verify documents with GetAccept signatures
How do you store my document data?All document data is securely encrypted and stored in a datacenter located in your region of choice.
How to open exported report data in ExcelThis is a short guide on how to import and open exported data from GetAccept into Excel
Integrations
Frequently asked questions about integrations
Do you integrate with our CRM, CPQ, or other Sales platforms?We integrate with the most common CRM systems, Sales platforms and another 200+ systems using Zapier.
Auto-populating a PDF templateHow to auto fill a GetAccept template with data from your CRM
Downloading the Chrome ExtensionHow to install the GetAccept Chrome Extension for your CRM