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FAQ
FAQ
Check out our most frequently asked questions
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27 articles in this collection
Written by
Alan Sincich,
Andrea Rodikova,
Simon Månsson Kolodziej
and 3 others
Downgrading the account
What happens to my account and document(s) once I’ve cancelled my account.
Written by
Therese Springare
Updated over a week ago
Verify documents with GetAccept signatures
Can I verify that a document is valid?
Written by
Simon Månsson Kolodziej
Updated over a week ago
Signed document
Important information about signed documents
Written by
Therese Springare
Updated over a week ago
Is an eSignature legally binding?
Electronic signatures are just as legally binding as signatures with pen and paper.
Written by
Alan Sincich
Updated over a week ago
Can documents be signed on mobile devices?
We designed GetAccept with a mobile-first approach and all documents and features are supported on mobile devices.
Written by
Alan Sincich
Updated over a week ago
FAQ New Beta Features
How to enable beta access to new features
Written by
Jakob Bignert
Updated over a week ago
New template fields release
Information about the new field release
Written by
Alan Sincich
Updated over a week ago
FAQ Get Started
What happens after I create an account?
Upgrade your account to an annual or monthly subscription at any time, otherwise, it'll continue being active on a free plan.
Written by
Alan Sincich
Updated over a week ago
Forgot your password?
If you forgot your password you can request a link to your email and set a new.
Written by
Alan Sincich
Updated over a week ago
Supported browsers
What mobile and desktop browsers GetAccept support
Written by
Jakob Bignert
Updated over a week ago
Can I try GetAccept before buying it?
You can use GetAccept for completely free without any obligations.
Written by
Alan Sincich
Updated over a week ago
What timezones do you support?
We support all timezones and automatically detect the correct timezone for a user
Written by
Alan Sincich
Updated over a week ago
What languages are supported?
Learn which languages we support, both from a user and recipient end
Written by
Alan Sincich
Updated over a week ago
FAQ Sendout Workflow
Connect your webcam
How to give GetAccept access to use your webcam
Written by
Andrea Rodikova
Updated over a week ago
Wrong colors in uploaded PDF
How to solve faulty colors in document
Written by
Alan Sincich
Updated over a week ago
Hard bounce
What hard bounce means and what to do
Written by
Andrea Rodikova
Updated over a week ago
What document formats are you supporting?
GetAccept support uploading of almost any kind of files, including the most common: .doc, .docx, .pdf, .xls, .xlsx, .ppt, .pptx, .jpeg, .png
Written by
Alan Sincich
Updated over a week ago
Issues related to document
Explains the most common issues related to documents
Written by
Alan Sincich
Updated over a week ago
FAQ Document Analytics and Tracking
Why is the certificate showing the wrong timestamp?
The certificate is showing UTC +00:00
Written by
Andrea Rodikova
Updated over a week ago
How do you store my document data?
All document data is securely encrypted and stored in a datacenter located in your region of choice.
Written by
Alan Sincich
Updated over a week ago
FAQ Integrations
Do you integrate with our CRM, CPQ, or other Sales platforms?
We integrate with the most common CRM systems, Sales platforms and another 200+ systems using Zapier.
Written by
Alan Sincich
Updated over a week ago
FAQ API
Do you have an API we can integrate to?
We have a fully featured REST API where you can do almost anything you can do within our application.
Written by
Alan Sincich
Updated over a week ago
Where can I find your API documentation?
You can find our API documentation after logging in to the platform and enter https://app.getaccept.com/api
Written by
Alan Sincich
Updated over a week ago
Common Import Issues
API Import Issue
Written by
Christoffer Apell
Updated over a week ago
FAQ Advanced Features
How to open exported report data in Excel
This is a short guide on how to import and open exported data from GetAccept into Excel
Written by
Alan Sincich
Updated over a week ago
Can I customize and white label GetAccept?
You can customize all branding and look of your documents and use your own texts and subject lines in all communication.
Written by
Alan Sincich
Updated over a week ago
FAQ Settings
What happens to an active document if you delete the user?
What to do with active documents when a user gets deleted
Written by
Andrea Rodikova
Updated over a week ago