FAQ

Check out our most frequently asked questions

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25 articles in this collection
Written by Alan Sincich, Andrea Rodikova, Simon Månsson Kolodziej and 2 others

Verify documents with GetAccept signatures

Can I verify that a document is valid?

Written by Simon Månsson Kolodziej
Updated over a week ago

Is an eSignature legally binding?

Electronic signatures are just as legally binding as signatures with pen and paper.

Written by Alan Sincich
Updated over a week ago

Can documents be signed on mobile devices?

We designed GetAccept with a mobile-first approach and all documents and features are supported on mobile devices.

Written by Alan Sincich
Updated over a week ago

FAQ New Beta Features

How to enable beta access to new features

Written by Jakob Bignert
Updated over a week ago

New template fields release

Information about the new field release

Written by Alan Sincich
Updated over a week ago

FAQ Get Started

What happens after I create an account?

Upgrade your account to an annual or monthly subscription at any time, otherwise, it'll continue being active on a free plan.

Written by Alan Sincich
Updated over a week ago

Forgot your password?

If you forgot your password you can request a link to your email and set a new.

Written by Alan Sincich
Updated over a week ago

Supported browsers

What mobile and desktop browsers GetAccept support

Written by Jakob Bignert
Updated over a week ago

Can I try GetAccept before buying it?

You can use GetAccept for completely free without any obligations.

Written by Alan Sincich
Updated over a week ago

What timezones do you support?

We support all timezones and automatically detect the correct timezone for a user

Written by Alan Sincich
Updated over a week ago

What languages are supported?

Learn which languages we support, both from a user and recipient end

Written by Alan Sincich
Updated over a week ago

FAQ Sendout Workflow

Connect your webcam

How to give GetAccept access to use your webcam

Written by Andrea Rodikova
Updated over a week ago

Wrong colors in uploaded PDF

How to solve faulty colors in document

Written by Alan Sincich
Updated over a week ago

Hard bounce

What hard bounce means and what to do

Written by Andrea Rodikova
Updated over a week ago

What document formats are you supporting?

GetAccept support uploading of almost any kind of files, including the most common: .doc, .docx, .pdf, .xls, .xlsx, .ppt, .pptx, .jpeg, .png

Written by Alan Sincich
Updated over a week ago

Issues related to document

Explains the most common issues related to documents

Written by Alan Sincich
Updated over a week ago

FAQ Document Analytics and Tracking

Why is the certificate showing the wrong timestamp?

The certificate is showing UTC +00:00

Written by Andrea Rodikova
Updated over a week ago

How do you store my document data?

All document data is securely encrypted and stored in a datacenter located in your region of choice.

Written by Alan Sincich
Updated over a week ago

FAQ Integrations

Do you integrate with our CRM, CPQ, or other Sales platforms?

We integrate with the most common CRM systems, Sales platforms and another 200+ systems using Zapier.

Written by Alan Sincich
Updated over a week ago

FAQ API

Do you have an API we can integrate to?

We have a fully featured REST API where you can do almost anything you can do within our application.

Written by Alan Sincich
Updated over a week ago

Where can I find your API documentation?

You can find our API documentation after logging in to the platform and enter https://app.getaccept.com/api

Written by Alan Sincich
Updated over a week ago

Common Import Issues

API Import Issue

Written by Christoffer Apell
Updated over a week ago

FAQ Advanced Features

How to open exported report data in Excel

This is a short guide on how to import and open exported data from GetAccept into Excel

Written by Alan Sincich
Updated over a week ago

Can I customize and white label GetAccept?

You can customize all branding and look of your documents and use your own texts and subject lines in all communication.

Written by Alan Sincich
Updated over a week ago

FAQ Settings

What happens to an active document if you delete the user?

What to do with active documents when a user gets deleted

Written by Andrea Rodikova
Updated over a week ago