FAQ

Check out our most frequently asked questions

Alan Sincich avatar Andrea Rodikova avatar Simon Månsson Kolodziej avatar +1
25 articles in this collection
Written by Alan Sincich, Andrea Rodikova, Simon Månsson Kolodziej and 1 other

Hard bounce

What hard bounce means and what to do
Andrea Rodikova avatar
Written by Andrea Rodikova
Updated over a week ago

What happens to an active document if you delete the user?

What to do with active documents when a user gets deleted
Andrea Rodikova avatar
Written by Andrea Rodikova
Updated over a week ago

Verify documents with GetAccept signatures

Can I verify that a document is valid?
Simon Månsson Kolodziej avatar
Written by Simon Månsson Kolodziej
Updated over a week ago

How to enable beta access to new features

Jakob Bignert avatar
Written by Jakob Bignert
Updated over a week ago

Supported browsers

What mobile and desktop browsers GetAccept support
Jakob Bignert avatar
Written by Jakob Bignert
Updated over a week ago

How to open exported report data in Excel

This is a short guide on how to import and open exported data from GetAccept into Excel
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

New template fields release

Information about the new field release
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

What timezones do you support?

We support all timezones and automatically detect the correct timezone for a user
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

Can documents be signed on mobile devices?

We designed GetAccept with a mobile-first approach and all documents and features are supported on mobile devices.
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

Can I collect user data in fields and forms?

You can add fields to documents and templates to easily collect data in text, dropdown or checkbox format.
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

Can I customize and white label GetAccept?

You can customize all branding and look of your documents and use your own texts and subject lines in all communication.
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

What languages are supported?

Learn which languages we support, both from a user and recipient end
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

How do you store my document data?

All document data is securely encrypted and stored in a datacenter located in your region of choice.
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

Where can I find your API documentation?

You can find our API documentation after logging in to the platform and enter https://app.getaccept.com/api
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

What happens after I create an account?

Upgrade your account to an annual or monthly subscription at any time, otherwise, it'll continue being active on a free plan.
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

Issues related to document

Explains the most common issues related to documents
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

Do you have an API we can integrate to?

We have a fully featured REST API where you can do almost anything you can do within our application.
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

Do you integrate with our CRM, CPQ, or other Sales platforms?

We integrate with the most common CRM systems, Sales platforms and another 200+ systems using Zapier.
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

Can I try GetAccept before buying it?

You can use GetAccept for completely free without any obligations.
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

What can I use electronic signatures for?

You can eSign any kind of document sent to customers, partners, employees, and suppliers in almost any industry out there.
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

What document formats are you supporting?

GetAccept support uploading of almost any kind of files, including the most common: .doc, .docx, .pdf, .xls, .xlsx, .ppt, .pptx, .jpeg, .png
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

How do you make sure the electronic signatures are trustworthy?

Our eSignatures are very safe and tamper-proof for both parties and our signed documents includes a highly detailed audit trail.
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

Is an eSignature legally binding?

Electronic signatures are just as legally binding as signatures with pen and paper.
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

Wrong colors in uploaded PDF

How to solve faulty colors in document
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

Forgot your password?

If you forgot your password you can request a link to your email and set a new.
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago