GetAccept

Manage users across sub-entities

Explains what the GetAccept field types are and how they can be used

Field types for PDF

Having trouble with your text message with an Alphanumerical sender/using your company name as a sender here is what you need to know.

How to change the SMS sender name

A guide to explain what Qualified Electronic Signature means and how it works

Qualified Electronic Signature

An introduction to what my documents is and how you can use it

My received documents

How to buy a license (e-sign, professional, enterprise) and what different license types you can have for plan professional and enterprise.

Licenses

How to Find and Use the Attachment Library in GetAccept

Check out our most frequently asked questions

A guide about the new Document Page Tracking

New Document Page Tracking

Document view

How to view the real time analytics of a document

Analytics

Timeline

Live Chat

Guides explaining the analytics of a document, timeline and the live chat

Document Analytics and Tracking

Frequently asked questions about account settings, user setup and subscription

Your account

How to import your contact list into GetAccept and How to bulk download your contacts

Bulk upload & download contact list

What mobile and desktop browsers GetAccept support

Supported browsers

We support all timezones and automatically detect the correct timezone for a user

What timezones do you support?

How to duplicate a template

How to make changes to your templates' docs without redoing fields

How to update a template and keep the existing fields

Frequently asked questions about the platform

Platform questions

Explains the most common issues related to documents

Issues related to the document

GetAccept support uploading of almost any kind of files, including the most common: .doc, .docx, .pdf, .xls, .xlsx, .ppt, .pptx, .jpeg, .png

What document formats are you supporting?

Merge Variables for Email Messages

A list of countries to which you can send SMS/Text messages today.

SMS Countries

I just sent someone a document, but why does it say hard bounce?

Use these merge variables to personalize your send outs

Merge Variable List

List of different statuses shown on document/recipient level

Understanding Document Statuses in GetAccept

What to do when you get prompted to replace a role with a recipient when trying to send a document.

How to replace roles with a recipient

What to do with active documents when a user gets deleted

What happens to an active document if you delete the user?

Wrong colours in uploaded PDF

How to give GetAccept access to use your webcam

Allow access to your webcam

How to bulk select documents to edit/manage

Documents - Bulk actions

A guide on how to change ownership of a document in draft and when it is signed

How to change the owner of a document

What different document types you can choose from if you are on Sales or Business app mode

What is the difference between your document types?

How to activate Electronic Identification (eID) signing for a send-out

How to activate Electronic Identification (eID) signing for a document

Opening documents on your device for recipients to sign in-person

How to sign documents in person

How to create and save your handwritten signature for future use

How to create and save your handwritten signature

Frequently asked questions about sending and managing documents

Sending and managing documents

Guide on how to update the billing email for the entity

How to update the billing email for the entity

How can I upgrade my Account?

How you can add a credit card to your GetAccept account to get billed with ease. Set up billing information and check your billing history.

How to set up Billing, payment, and check your billing history

How to add more licenses to your account

What happens to my account and documents once I’ve canceled my subscription?

Downgrading the account

Subscription & Billing

What active and inactive user means and how to change status for a user.

How to activate and deactivate a user

Differences between the three user roles: admin, manager, and user

What is an Administrator, Manager, and User?

How to make it so users can't send from the web application

How to make it so users can't send documents from the web application

If you forgot your password you can request a link to your email and set a new.

Forgot your password?

Why do I get an error message when I try to add a new user?

I cannot add a new user

Frequently asked questions about account access and managing your users

Manage users

An installation guide for two-factor authentication and how it works.

How to enable two-factor authentication

How do I create a GetAccept Account?

Learn which languages we support, both from a user and recipient end

What languages are supported?

A guide on how to create email templates for multiple sending options.

How to create Email Templates and how to change the text on the button in the email

Frequently asked questions about customising and entity settings 

Entity setup 

A guide explaining more about the electronic signature

Electronic signature

Why is the certificate showing the wrong timestamp?

Important information about signed documents

What Happens When a Document Has Been Fully Signed?

All document data is securely encrypted and stored in a datacenter located in your region of choice.

How do you store my document data?

This is a short guide on how to import and open exported data from GetAccept into Excel

How to open exported report data in Excel

Frequently asked questions about storage of data, timestamp and signed documents

Data, timestamp, signed document

We integrate with the most common CRM systems,  Sales platforms and another 200+ systems using Zapier.

Do you integrate with our CRM, CPQ, or other Sales platforms?

How to auto fill a GetAccept template with data from your CRM

Auto-populating a PDF template

How to install the GetAccept Chrome Extension for your CRM

Downloading the Chrome Extension

Frequently asked questions about integrations

Integrations

We have a fully featured REST API where you can do almost anything you can do within our application.

Do you have an API we can integrate to?

Common Import Issues

What IP adresses to whitelist to receive our webhooks

Webhook IP whitelisting

FAQ