FAQ

Check out our most frequently asked questions

Alan Sincich avatar Andrea Rodikova avatar Jakob Bignert avatar +2
23 articles in this collection
Written by Alan Sincich, Andrea Rodikova, Jakob Bignert and 2 others
Frequently asked questions

I just sent someone a document, but why does it say hard bounce?

What hard bounce means and what to do
Therese Springare avatar
Written by Therese Springare
Updated over a week ago

Different statuses of a document and what they mean

List of different statuses shown on document/recipient level
Therese Springare avatar
Written by Therese Springare
Updated over a week ago

How to replace roles with a recipient

What to do when you get prompted to replace a role with a recipient when trying to send a document.
Therese Springare avatar
Written by Therese Springare
Updated this week

Why is the certificate showing the wrong timestamp?

The certificate is showing UTC +00:00
Andrea Rodikova avatar
Written by Andrea Rodikova
Updated over a week ago

What happens to an active document if you delete the user?

What to do with active documents when a user gets deleted
Andrea Rodikova avatar
Written by Andrea Rodikova
Updated over a week ago

What happens when a document has been fully signed?

Important information about signed documents
Therese Springare avatar
Written by Therese Springare
Updated over a week ago

Can I verify that a document is valid?

How to verify documents with GetAccept signatures
Therese Springare avatar
Written by Therese Springare
Updated over a week ago

How do you store my document data?

All document data is securely encrypted and stored in a datacenter located in your region of choice.
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

What document formats are you supporting?

GetAccept support uploading of almost any kind of files, including the most common: .doc, .docx, .pdf, .xls, .xlsx, .ppt, .pptx, .jpeg, .png
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

How to open exported report data in Excel

This is a short guide on how to import and open exported data from GetAccept into Excel
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

Allow access to your webcam

How to give GetAccept access to use your webcam
Therese Springare avatar
Written by Therese Springare
Updated over a week ago

Issues related to document

Explains the most common issues related to documents
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago

Wrong colours in uploaded PDF

How to solve faulty colors in document
Alan Sincich avatar
Written by Alan Sincich
Updated over a week ago