FAQ

I just sent someone a document, but why does it say hard bounce?

What hard bounce means and what to do

Written by Therese Springare
Updated over a week ago

Different statuses of a document and what they mean

List of different statuses shown on document/recipient level

Written by Therese Springare
Updated over a week ago

How to replace roles with a recipient

What to do when you get prompted to replace a role with a recipient when trying to send a document.

Written by Therese Springare
Updated this week

Why is the certificate showing the wrong timestamp?

The certificate is showing UTC +00:00

Written by Andrea Rodikova
Updated over a week ago

What happens to an active document if you delete the user?

What to do with active documents when a user gets deleted

Written by Andrea Rodikova
Updated over a week ago

What happens when a document has been fully signed?

Important information about signed documents

Written by Therese Springare
Updated over a week ago

Can I verify that a document is valid?

How to verify documents with GetAccept signatures

Written by Therese Springare
Updated over a week ago

How do you store my document data?

All document data is securely encrypted and stored in a datacenter located in your region of choice.

Written by Alan Sincich
Updated over a week ago

What document formats are you supporting?

GetAccept support uploading of almost any kind of files, including the most common: .doc, .docx, .pdf, .xls, .xlsx, .ppt, .pptx, .jpeg, .png

Written by Alan Sincich
Updated over a week ago

How to open exported report data in Excel

This is a short guide on how to import and open exported data from GetAccept into Excel

Written by Alan Sincich
Updated over a week ago

Allow access to your webcam

How to give GetAccept access to use your webcam

Written by Therese Springare
Updated over a week ago

Issues related to document

Explains the most common issues related to documents

Written by Alan Sincich
Updated over a week ago

Wrong colours in uploaded PDF

How to solve faulty colors in document

Written by Alan Sincich
Updated over a week ago

Forgot your password?

If you forgot your password you can request a link to your email and set a new.

Written by Andrea Rodikova
Updated over a week ago

Downgrading the account

What happens to my account and document(s) once I’ve cancelled my account.

Written by Therese Springare
Updated over a week ago

What languages are supported?

Learn which languages we support, both from a user and recipient end

Written by Alan Sincich
Updated over a week ago

What timezones do you support?

We support all timezones and automatically detect the correct timezone for a user

Written by Alan Sincich
Updated over a week ago

Supported browsers

What mobile and desktop browsers GetAccept support

Written by Jakob Bignert
Updated over a week ago

Can I customize and white label GetAccept?

You can customize all branding and look of your documents and use your own texts and subject lines in all communication.

Written by Alan Sincich
Updated over a week ago

Do you integrate with our CRM, CPQ, or other Sales platforms?

We integrate with the most common CRM systems, Sales platforms and another 200+ systems using Zapier.

Written by Alan Sincich
Updated over a week ago

Do you have an API we can integrate to?

We have a fully featured REST API where you can do almost anything you can do within our application.

Written by Alan Sincich
Updated over a week ago

Where can I find your API documentation?

You can find our API documentation after logging in to the platform and enter https://app.getaccept.com/api

Written by Alan Sincich
Updated over a week ago

Common Import Issues

API Import Issue

Written by Christoffer Apell
Updated over a week ago