Check out our most frequently asked questions
Your account
Frequently asked questions about account settings, user setup and subscription
Forgot your password?If you forgot your password you can request a link to your email and set a new.
I cannot add a new userWhy do I get an error message when I try to add a new user?
Downgrading the accountWhat happens to my account and document(s) once I’ve cancelled my account.
How do I create a GetAccept Account?How to sign up for GetAccept
What do I need to know when I am setting up my account?How to start setting up your entity's account
What languages are supported?Learn which languages we support, both from a user and recipient end
What timezones do you support?We support all timezones and automatically detect the correct timezone for a user
How can I upgrade my Account?How to upgrade your account
Can I try GetAccept before buying it?You can use GetAccept for completely free without any obligations.
Supported browsersWhat mobile and desktop browsers GetAccept support
Can I customize and white label GetAccept?You can customize all branding and look of your documents and use your own texts and subject lines in all communication.
How to activate and deactivate a userWhat active and inactive user means and how to change status for a user.
What is an Administrator, Manager, and User?Differences between the three user roles: admin, manager, and user
How to add more licenses to your accountHow to add more licenses to your account
How to make it so users can't send documents from the web applicationHow to make it so users can't send from the web application
How to enable two-factor authenticationAn installation guide for two-factor authentication and how it works.
How to set up Billing, payment, and check your billing historyHow you can add a credit card to your GetAccept account to get billed with ease. Set up billing information and check your billing history.
How to update the billing email for the entityGuide on how to update the billing email for the entity
Sending and managing documents
Frequently asked questions about sending and managing documents
Issues related to documentExplains the most common issues related to documents
What document formats are you supporting?GetAccept support uploading of almost any kind of files, including the most common: .doc, .docx, .pdf, .xls, .xlsx, .ppt, .pptx, .jpeg, .png
Merge Variables for Email MessagesMerge tags that works in email messages
SMS CountriesA list of countries to which you can send SMS/Text messages today.
I just sent someone a document, but why does it say hard bounce?What hard bounce means and what to do
Merge Variable ListUse these merge variables to personalize your send outs
Different statuses of a document and what they meanList of different statuses shown on document/recipient level
How to replace roles with a recipientWhat to do when you get prompted to replace a role with a recipient when trying to send a document.
What happens to an active document if you delete the user?What to do with active documents when a user gets deleted
Wrong colours in uploaded PDFHow to solve faulty colors in document
Allow access to your webcamHow to give GetAccept access to use your webcam
How to create Email Templates and how to change the text on the button in the emailA guide on how to create email templates for multiple sending options.
Documents - Bulk actionsHow to bulk select documents to edit/manage
Data, timestamp, signed document
Frequently asked questions about storage of data, timestamp and signed documents
Electronic signatureA guide explaining more about the electronic signature
Why is the certificate showing the wrong timestamp?The certificate is showing UTC +00:00
What happens when a document has been fully signed?Important information about signed documents
Can I verify that a document is valid?How to verify documents with GetAccept signatures
How do you store my document data?All document data is securely encrypted and stored in a datacenter located in your region of choice.
How to open exported report data in ExcelThis is a short guide on how to import and open exported data from GetAccept into Excel
Integrations
Frequently asked questions about integrations
Do you integrate with our CRM, CPQ, or other Sales platforms?We integrate with the most common CRM systems, Sales platforms and another 200+ systems using Zapier.
API
Frequently asked questions about our API
Do you have an API we can integrate to?We have a fully featured REST API where you can do almost anything you can do within our application.
Where can I find your API documentation?You can find our API documentation after logging in to the platform and enter https://app.getaccept.com/api
Common Import IssuesAPI Import Issue