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I cannot add a new user
I cannot add a new user

Why do I get an error message when I try to add a new user?

Therese avatar
Written by Therese
Updated over a week ago

When I try to add a new user I get an error message telling me to contact support. What do I do?

When this happens, it often means that you need to add more licenses to your plan.

This can be checked by going to My subscriptions to check how many licenses you have.

For a guide on how to add a license, click here.

If you have licenses to add users to, contact support for further investigation.

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