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I cannot add a new user

Why do I get an error message when I try to add a new user?

Updated over a year ago

When I try to add a new user I get an error message telling me to contact support. What do I do?

  • When this happens, it often means that you need to add more licenses to your plan.

  • This can be checked by going to My Subscriptions to check how many licenses you have.

For a guide on how to add a license, click here.

If you have licenses to add users to, contact support for further investigation.

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