If you are experiencing issues with a document in GetAccept, please refer to these common resolutions before reaching out for further support.
Important: If your question relates to the content of the document (such as contract terms or pricing), please contact the sender directly. This guide only covers technical issues related to the signing process in GetAccept.
Common Resolutions
Additional troubleshooting topics have been added to address signing workflow complexities.
1. Missing Required Fields
Ensure all required fields are filled in before attempting to sign the document.
Required fields are usually marked and must be completed for the signing process to proceed.
2. Document Not Fully Read
You must scroll down and review the entire document before the Sign button becomes active.
3. Required Attachments Not Viewed
If the document includes attachments that require review, they must be opened before signing is allowed.
4. Missing Required File Uploads
Some documents require the recipient to upload files (e.g., identification proof). These must be uploaded before signing is possible.
5. Document Doesn’t Load Properly
Refresh the page and try again.
If the issue persists, use the contact form to receive assistance from our support team.
6. Handwritten Signature Doesn’t Look Right
If using a trackpad, try looking at the trackpad while signing for better accuracy.
Remember: A handwritten signature is not required for a legally valid e-signature.
To learn more about the validity of GetAccept’s e-signatures, read this article.
7. Incomplete Document Signing
If recipients receive reminders to sign after providing their signature, they may have missed the final step.
Even after drawing a signature, recipients must click the Sign the document button at the bottom to complete the process.
Without this final confirmation step, the signing is not registered and confirmation emails won't be sent.
8. Signing Order Management Issues
In documents with a signing order, each person must complete their action before the next recipient is notified.
Ensure all recipients follow the predefined sequence.
Avoid sharing document links with later signers before earlier signers have completed their actions.
Note that internal approvers must approve documents first if they're part of the signing workflow.
If none of the above solutions resolve your issue, please contact our support team using the chat in the bottom right corner for further assistance. For smooth signing workflows, always remind recipients to confirm with the "Sign the document" button and follow signing orders strictly.