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Check out our most frequently asked questions
20 articles in this collection
Written by
Alan Sincich
and
Adam Hjort
How to open exported report data in Excel
This is a short guide how to import and open exported data from GetAccept into Excel
Written by
Alan Sincich
Updated over a week ago
What timezones do you support?
We support all timezones and automatically detect the correct timezone for a user
Written by
Alan Sincich
Updated over a week ago
Can documents be signed on mobile devices?
We designed GetAccept with a mobile-first approach and all documents and features are supported on mobile devices.
Written by
Alan Sincich
Updated over a week ago
Can I collect user data in fields and forms?
You can add fields to documents and templates to easily collect data in text, dropdown or checkbox format.
Written by
Alan Sincich
Updated over a week ago
Can I customize and white label GetAccept?
You can customize all branding and look of your documents and use your own texts and subject lines in all communication.
Written by
Alan Sincich
Updated over a week ago
What languages are you supporting?
We currently support English, French, German, Italian, Spanish, Swedish, Danish, Norwegian, Finnish, Polish, Thai, and Portuguese.
Written by
Alan Sincich
Updated over a week ago
How do you store my document data?
All document data is securely encrypted and stored in a datacenter located in your region of choice.
Written by
Alan Sincich
Updated over a week ago
Where can I find your API documentation?
You can find our API documentation after logging in to the platform and enter https://app.getaccept.com/api
Written by
Alan Sincich
Updated over a week ago
What happens after my trial ends?
You are able to upgrade the account to an annual or monthly subscription or it will convert to our free plan.
Written by
Alan Sincich
Updated over a week ago
Can I verify eSignatures with Electronic Identification (eId)?
We currently support BankId (SE) and Mobile identification (Global) and plan to support NemID and Norwegian/Finnish BankID soon.
Written by
Alan Sincich
Updated over a week ago
Do you have an API we can integrate to?
We have a fully featured REST API where you can do almost anything you can do within our application.
Written by
Alan Sincich
Updated over a week ago
Do you integrate with our CRM, CPQ, or other Sales platforms?
We integrate with the most common CRM systems, Sales platforms and another 200+ systems using Zapier.
Written by
Alan Sincich
Updated over a week ago
Can I try GetAccept before buying it?
We provide a 14 day trial completely free without any obligations.
Written by
Alan Sincich
Updated over a week ago
What can I use electronic signatures for?
You can eSign any kind of document sent to customers, partners, employees, and suppliers in almost any industry out there.
Written by
Alan Sincich
Updated over a week ago
What document formats are you supporting?
GetAccept support uploading of almost any kind of files, including the most common: .doc, .docx, .pdf, .xls, .xlsx, .ppt, .pptx, .jpeg, .png
Written by
Alan Sincich
Updated over a week ago
How do you make sure the electronic signatures are trustworthy?
Our eSignatures are very safe and tamper-proof for both parties and our signed documents includes a highly detailed audit trail.
Written by
Alan Sincich
Updated over a week ago
Is an eSignature legally binding?
Electronic signatures are just as legally binding as signatures with pen and paper.
Written by
Alan Sincich
Updated over a week ago
Wrong colors in uploaded PDF
How to solve faulty colors in document
Written by
Adam Hjort
Updated over a week ago
Forgot your password?
If you forgot your password you can request a link to your email and set a new.
Written by
Alan Sincich
Updated over a week ago
How do I change my login email address?
You can update your e-mail address under settings - profile.
Written by
Alan Sincich
Updated over a week ago