FAQ

Check out our most frequently asked questions

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20 articles in this collection
Written by Alan Sincich and Adam Hjort

How to open exported report data in Excel

This is a short guide how to import and open exported data from GetAccept into Excel
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Written by Alan Sincich
Updated over a week ago

What timezones do you support?

We support all timezones and automatically detect the correct timezone for a user
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Written by Alan Sincich
Updated over a week ago

Can documents be signed on mobile devices?

We designed GetAccept with a mobile-first approach and all documents and features are supported on mobile devices.
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Written by Alan Sincich
Updated over a week ago

Can I collect user data in fields and forms?

You can add fields to documents and templates to easily collect data in text, dropdown or checkbox format.
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Written by Alan Sincich
Updated over a week ago

Can I customize and white label GetAccept?

You can customize all branding and look of your documents and use your own texts and subject lines in all communication.
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Written by Alan Sincich
Updated over a week ago

What languages are you supporting?

We currently support English, French, German, Italian, Spanish, Swedish, Danish, Norwegian, Finnish, Polish, Thai, and Portuguese.
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Written by Alan Sincich
Updated over a week ago

How do you store my document data?

All document data is securely encrypted and stored in a datacenter located in your region of choice.
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Written by Alan Sincich
Updated over a week ago

Where can I find your API documentation?

You can find our API documentation after logging in to the platform and enter https://app.getaccept.com/api
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Written by Alan Sincich
Updated over a week ago

What happens after my trial ends?

You are able to upgrade the account to an annual or monthly subscription or it will convert to our free plan.
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Written by Alan Sincich
Updated over a week ago

Can I verify eSignatures with Electronic Identification (eId)?

We currently support BankId (SE) and Mobile identification (Global) and plan to support NemID and Norwegian/Finnish BankID soon.
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Written by Alan Sincich
Updated over a week ago

Do you have an API we can integrate to?

We have a fully featured REST API where you can do almost anything you can do within our application.
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Written by Alan Sincich
Updated over a week ago

Do you integrate with our CRM, CPQ, or other Sales platforms?

We integrate with the most common CRM systems, Sales platforms and another 200+ systems using Zapier.
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Written by Alan Sincich
Updated over a week ago

Can I try GetAccept before buying it?

We provide a 14 day trial completely free without any obligations.
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Written by Alan Sincich
Updated over a week ago

What can I use electronic signatures for?

You can eSign any kind of document sent to customers, partners, employees, and suppliers in almost any industry out there.
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Written by Alan Sincich
Updated over a week ago

What document formats are you supporting?

GetAccept support uploading of almost any kind of files, including the most common: .doc, .docx, .pdf, .xls, .xlsx, .ppt, .pptx, .jpeg, .png
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Written by Alan Sincich
Updated over a week ago

How do you make sure the electronic signatures are trustworthy?

Our eSignatures are very safe and tamper-proof for both parties and our signed documents includes a highly detailed audit trail.
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Written by Alan Sincich
Updated over a week ago

Is an eSignature legally binding?

Electronic signatures are just as legally binding as signatures with pen and paper.
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Written by Alan Sincich
Updated over a week ago

Wrong colors in uploaded PDF

How to solve faulty colors in document
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Written by Adam Hjort
Updated over a week ago

Forgot your password?

If you forgot your password you can request a link to your email and set a new.
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Written by Alan Sincich
Updated over a week ago

How do I change my login email address?

You can update your e-mail address under settings - profile.
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Written by Alan Sincich
Updated over a week ago