Throughout a document’s lifecycle in GetAccept, different statuses help you track its progress. Below is an overview of what each status means and what actions (if any) might be needed.
Document Statuses in GetAccept
Draft
A document is created and prepared for sending but has not been sent yet.
Sent
The document has been sent to the recipient(s) but has not been opened.
This status remains until at least one recipient opens the document.
Viewed
The document has been opened but not fully reviewed.
Reviewed
The recipient(s) has fully reviewed the document.
Lost
Lost
You have marked the document as lost, for example because the deal was lost. Only you or a colleague can do this; it never happens automatically. Signed documents can also be marked as lost.
Rejected
A signer or approver declined the document. The signing flow stops and you are notified, including the reason if one was given.
If the recipient is part of a signing group and the rest of the group can still provide the signatures needed, the document stays open.
Both Lost and Rejected documents are shown in the Inactive tab.
Hard Bounce
The document was sent, but the email to a recipient could not be delivered and was permanently rejected by the recipient’s mail server, for example because the address does not exist. Other recipients may still have received the document. The status also appears if the emails to all recipients bounced.
To fix it, open the document, edit the email address of the affected recipient and send it to them again. Once no undelivered recipients remain, the status returns to Sent. Reminders are not sent to an address that bounced.
Learn more about resolving email issues here.
Recalled
The document was deleted by the sender or replaced with a new version.
Importing
Importing
An uploaded file is being converted into a document. This usually takes a few seconds, after which the document becomes a draft (or is sent automatically, if it was created that way).
Processing
The document is being prepared for sending after you clicked Send. This usually takes a few seconds.
If a document stays in Importing or Processing, contact our Support team.
Sealed
The document has been locked for sending. Every document passes through this status briefly when it is sent.
If you chose “Share document link”, no email is sent, so the document stays Sealed until someone opens the link; it then changes to Viewed.
Verified
Seen in the Detailed Event Log before “Signed” when a verification method was used.
Examples: Handwritten signature or eID verification.
Signed
All signers have signed the document. Viewers don’t sign, and in a signing group, members who are no longer needed once enough people have signed are not required to sign.
Everyone receives the signed copy.
Added
A status displayed next to recipient(s) when the sender shares the document link.
Waiting
Seen next to recipient(s) in a signing order.
This occurs when a signing order is in place, and the document is waiting for the next signer.
If stuck in Waiting and not progressing, please contact support.
Important Notes on Tracking & Privacy
Viewers at the end of a signing order
If Viewers come after the last signer in a signing order, they don’t receive the signing invitation. Once all signers have signed, the document is complete, and these Viewers receive the signed copy by email. Their status then changes from Waiting to Sent.
If you want Viewers to follow the document while it is being signed, place them earlier in the signing order.