Audience:
Salesforce System Admins responsible for maintaining installed packages and integrations.
Introduction
With Salesforce enforcing Enhanced Domains (from Spring ‘23), some GetAccept integrations may require reconfiguration to maintain functionality.
This article explains:
What Enhanced Domains are
How they impact GetAccept
How to resolve potential issues
What Are Enhanced Domains?
Excerpt from Salesforce documentation:
Enhanced Domains are the modern version of My Domain, meeting new browser security standards.
All org URLs now include your company’s My Domain name — covering Experience Cloud, Visualforce, and content file URLs.
These domains remove instance-specific URLs, making links consistent and secure. They are now required in all orgs from Winter ‘24 onward.
How Does This Affect GetAccept?
GetAccept’s integration uses a Listener Site (configured during installation) to receive data from GetAccept servers.
When Enhanced Domains are enabled, this site’s URL may change — “breaking” the listener.
Expected new format:
MyDomainName.my.salesforce-sites.com
If the listener is invalid, you may experience:
No automatic document status updates
Chat functionality not working
Signed documents not downloading automatically
Fixing the Issue
To restore functionality:
Navigate to Apps → GetAccept Admin → Setup.
Click Edit next to the Listener URL.
Re-enter your GetAccept Admin service user credentials.
Select the new valid Listener URL from the dropdown.
Click Register.
Go to the Entities Tab → Disconnect and Reconnect all connected entities.
After reconnecting, verify:
Status updates work automatically
Signed documents are downloaded correctly
Once confirmed, your integration is fully restored.