Reset your password
If you've forgotten your GetAccept password, you can reset it quickly using a self-service link sent to your email. Password reset links expire after 15 minutes, so act promptly once you receive the email.
Note: Password reset links expire after 15 minutes, so check your email promptly.
Self-service password reset
The fastest way to regain access to your account is to use the self-service password reset option on the login screen.
Go to the GetAccept login page at https://app.getaccept.com/reset
Click Forgot password? on the login screen
Enter the email address associated with your GetAccept account
Click Send reset link
Complete the password reset via email
After you submit your email address, GetAccept sends a password reset email to your inbox. Check your email within a few minutes.
Pro-tip: Check your spam or promotions folder if you don't see the reset email within a few minutes.
Open the email from GetAccept with the subject line containing "reset your password"
If you don't see the email, check your spam or junk folder , password reset emails sometimes get filtered
Click the Reset Password button or link in the email
You'll be taken to a password reset page in your browser
Enter your new password in the provided field
Click Set new password or Save
You'll see a confirmation message that your password has been updated
Log in to GetAccept with your email address and new password
Note: Password reset links expire after 15 minutes. If the link no longer works, return to the login screen and request a new reset link by following the self-service steps above.
What to do if you don't receive the reset email
If the password reset email doesn't arrive in your inbox within a few minutes, take these steps:
Check your spam folder: Password reset emails are sometimes marked as spam. Search your spam or junk folder for emails from GetAccept.
Verify your email address: Make sure you entered the correct email address associated with your GetAccept account.
Request a new reset link: Return to the password reset page, re-enter your email address, and click Send reset link again. You can request as many reset emails as needed.
Contact your administrator: If you still don't receive the email or can't access your account, reach out to your GetAccept administrator. They can reset your password directly from the User Management settings.
What to do if the reset link expires
Password reset links are valid for 15 minutes. If you click a reset link after this time window, you'll see an error message indicating the link has expired.
To get a new reset link, return to the password reset page, re-enter your email address, and request a fresh link. The new link will be valid for another 15 minutes from the time you request it.
Administrator password reset
If you're an administrator and need to reset a user's password, you can do this directly from the User Management settings instead of waiting for the user to use self-service reset.
Log in to your GetAccept account as an administrator
Click your profile image in the top right corner
Select Settings
Click Manage Users
Find the user whose password you want to reset
Click the user's name or profile to open their details
Look for a Reset Password option or button
Click to send a password reset email to that user
The user will receive a password reset email and can follow the steps above to set a new password. Alternatively, some administrator interfaces allow you to set a temporary password directly.
Related help articles