Why is the BankID stamp missing?
A BankID stamp is missing when a document was signed using a standard method (like "Sign by typing") instead of a verified electronic identification flow. This usually occurs if the Signing Method was not correctly configured in your entity settings, template roles, or on the specific recipient before sending.
Detect if eID was used
You can quickly detect if BankID was used without opening the final PDF by looking at the recipient list in the document summary.
eID Avatar: A small person icon with a padlock will appear next to the recipient's name in a "Signed" document if electronic identification was captured successfully.
Missing Avatar: If the icon is not there, the document was signed without BankID. This likely means the sender forgot to enable it, or the template role was not configured correctly.
Resolve a document signed without eID
Because a signature certificate is a permanent legal record, you cannot "add" a BankID stamp to an already completed document. You must send a new version with the correct settings.
Check the Source: Open your document and determine if the error came from the global settings, a template role, or the recipient's specific details.
Update the Settings:
In a Draft: Click the three dots next to the recipient, select Edit recipient details, and check Electronic identification.
In a Template: Open the template, edit the Template Role, and ensure Electronic identification is checked for future use.
Resend the Document: Click Create New Version to generate a fresh document with the updated BankID requirement.
Notify the Signer: Let the recipient know they will now be prompted to use their BankID app to authorize the signature.
Prevent missing identification
To ensure every document includes a verified ID, use the most automated setup possible.
Default to eID: Ask your Admin to enable Sign with electronic identification in the Entity Settings to make it the default for all new recipients.
Standardize Templates: Update your most-used templates to have eID enabled on the Template Roles so senders don't have to remember to toggle it manually.
The Padlock Test: Before hitting send, look at the recipient list in the sidebar. If the padlock icon isn't visible, BankID is not active for that signer.
