Using Chat as an Individual Stakeholder Engagement Tool
Interacting with customers through chat is becoming increasingly popular as a way for companies to stay in touch with their customers. Not only is it a great way to facilitate quick conversations and share detailed information, but it's also an excellent tool for making deals.
By taking steps to make chat a more granular engagement tool, rather than the primary channel of deal-driving communication, organizations can enable better and more meaningful conversations with their customers.
How the chat works
How to navigate to the chat
Notification when someone has sent a message
Chat Interactions in your Deal Room
Within the chat you as well as the recipient can interact with whomever you want to that is a part of the deal room, allowing information to flow to the right person and provide effective workflow without having to always notify all recipients whenever there is information flow only necessary one on one.
You can also choose to send messages to all participants as well.
To start a conversation you can either: