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How to Upgrade Your Account

Understand GetAccept plan tiers and upgrade your subscription to access advanced features.

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Understanding GetAccept Subscription Plans

GetAccept offers multiple subscription tiers designed to meet different business needs, from small teams managing a few documents to large enterprises running complex sales processes across multiple regions. Each plan tier includes specific features, user seats, and capabilities. To see current pricing and plan details, visit your account's Subscription and Billing settings or contact our sales team for a custom Enterprise quote.

Note: Only account administrators can access Subscription and Billing settings to view or change plans.

Plan Tiers and Features

GetAccept subscription plans are structured around three main tiers, plus a custom Enterprise option. Each tier builds on the previous one, adding more advanced features, higher document limits, and additional user seats.

Professional Plan

The Professional plan includes core GetAccept features for growing sales teams. This tier supports Deal Rooms, basic contract sending, electronic signature, and document analytics. Professional plans include a set number of active documents and user seats, with the ability to add more licenses as your team expands.

Enterprise Plus Plan

The Enterprise Plus plan unlocks advanced capabilities including Qualified Electronic Signature (QES), Advanced Electronic Signature (AdES) with eID/BankID support, and enhanced security features. This tier is designed for organizations managing high-volume document workflows, international signing requirements, or regulated industries requiring the highest signature standards.

Enterprise Plan (Custom)

The Enterprise plan is fully customizable and available upon request. Contact GetAccept sales to discuss your specific needs, including custom integration requirements, dedicated support, advanced automation, and white-label options. Enterprise customers receive tailored onboarding and account management.

How to Access Your Subscription Settings

To view your current plan, manage licenses, and upgrade your subscription, navigate to your account settings. Click your profile image in the top-right corner and select Settings. Then click Subscription and Billing. From this page, you can review your active plan, see your current usage, manage user licenses, and initiate an upgrade.

Upgrading Your Subscription

To upgrade your subscription plan, follow these steps:

  1. Click your profile image (top-right) and select Settings

  2. Click Subscription and Billing

  3. Review your current plan and the available upgrade options

  4. Click the upgrade button next to the plan you want

  5. Review the changes to features, user seats, and pricing

  6. Complete the payment information and confirm the upgrade

Your upgrade takes effect immediately. You will have instant access to all features included in your new plan tier.

Plan Comparison: Features by Tier

Feature

Professional

Enterprise Plus

Enterprise

Deal Rooms

Contract Creation & Sending

Electronic Signature (Basic)

Advanced Electronic Signature (AdES)

Qualified Electronic Signature (QES)

eID/BankID Signing

Document Analytics

CRM Integrations

Custom Email Templates

GetAccept Automation (iPaaS)

Add-on

Add-on

Included

Dedicated Support

Note: Feature availability may vary by region and customer agreement. Check your Subscription and Billing page for your specific plan details.

Managing Licenses and User Seats During Upgrade

When you upgrade to a higher plan tier, your number of available user seats may increase. Your current team members will automatically retain access, and you can add more users up to your new plan's limit. If you need additional licenses beyond what your plan includes, you can purchase extra seats directly from the Subscription and Billing page. Each additional license seat is billed separately and prorated if added mid-billing cycle.

Billing, Renewal, and Charges

Subscription charges renew on a monthly or annual basis depending on your billing cycle selection. You can view your renewal date, current billing status, and invoice history in the Subscription and Billing section. When you upgrade mid-cycle, your new plan pricing takes effect immediately, and the prorated difference is added to your next billing cycle. If you pay by credit card, charges are processed automatically on your renewal date. You will receive an invoice confirmation via email after each billing event.

Downgrading Your Subscription

If you need to downgrade to a lower plan tier, you can do so from the Subscription and Billing page. Downgrades take effect at the start of your next billing cycle. If you downgrade, you may lose access to advanced features (such as QES or eID signing) included only in higher tiers. Your active documents, completed signatures, and stored data remain accessible. For detailed information about what happens to features and data during a downgrade, refer to the Downgrading the account article.

Upgrading to Enterprise Plan

The Enterprise plan is customizable and available for organizations with unique requirements or high-volume usage. To discuss Enterprise options, contact GetAccept sales directly or click Contact Sales from your Subscription and Billing page. Enterprise customers receive tailored pricing, dedicated account management, advanced integrations, and priority support.

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