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HubSpot extension troubleshooting

How to fix errors related to the HubSpot extension

Updated over 5 months ago

How to fix errors related to the HubSpot extension


Error: No timeline events show up

Check that you have enabled GetAccept in the filtered list of events inside HubSpot.

  1. Open up your Deal in HubSpot

  2. Click on Activities

  3. Select Filter activity

  4. Mark Integrations and GetAccept

Error: Failed connection to HubSpot

If you are receiving an error message stating that the connection to HubSpot failed, it can be due to two reasons.

  1. Your entity is not connected or the integration failed to get the information needed for some reason.

  2. You are trying to use a GetAccept entity that is connected to another HubSpot account.

    • A GetAccept entity can only be connected to one HubSpot Account.

      To make sure that your entity is connected to the correct account, please ask someone who is both a GetAccept entity admin and a HubSpot super admin to go to https://app.getaccept.com/settings/integrations to make sure that the correct account is connected to the entity.

    • If it’s the case that it’s not the account you wanted that is connected, you will need to click on ‘disconnect’.

    • After that is done, you can authorize the entity again, following the instructions stated in this article: https://help.getaccept.com/en/articles/4033538-connecting-getaccept-to-hubspot

Error: Could not load CRM Data: Google Chrome extension settings

If you get the error message above you might have the wrong settings for the extension in Google Chrome.

  1. Go to extensions in Google Chrome

  2. Press manage extensions

  3. Press details for HubSpot eSignatures by GetAccept

  4. Under Site Access make sure you have "Automatically allow access on the following sites" turned on. Like below

Related Articles
Enable GetAccept Chrome Extension for HubSpot
Capturing Recipient Filled Data in HubSpot via GetAccept's Chrome Extension
Connecting GetAccept to HubSpot
How to Send a Document from HubSpot via GetAccept
Enable GetAccept's Custom Objects in HubSpot
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