Manage email recipients for signed contracts
When you send a contract in GetAccept, the platform automatically notifies all signers and approvers after the document is fully signed. However, you may need to send the signed PDF copy to additional stakeholders who don't need to sign the contract themselves , such as finance team members, legal reviewers, or account managers. This article explains how to send a copy of the signed contract to extra email addresses, and how the per-contract, per-template and account-wide options work together..
Who automatically receives the signed PDF
After all required signers have completed their signatures, GetAccept automatically sends the signed PDF and signing certificate to every person who participated in the signing workflow. This includes:
All signers , anyone with the Signer role who completed a signature
All approvers , anyone with the Approver role who reviewed and approved the contract
The sender , depending on your sender signing configuration, the person who sent the contract may also receive a copy
Each recipient receives an email notification with the signed PDF attached and a link to view the document.
Understanding the difference between signing recipients and email recipients
GetAccept distinguishes between two types of recipients:
Signing recipients are people who have a defined role in the signing workflow , Signer, Approver, or Viewer. These individuals receive a signing link and are part of the official document record. Their names, signatures, and timestamps appear in the signing certificate.
Delivery addresses are people who receive the signed PDF copy via email after signing is complete, but who do not have a signing role. They never see the signing flow and are not part of the contract's official record. Email-only recipients are useful for stakeholders who need visibility into the signed agreement but don't participate in the approval process.
Delivery addresses don’t appear on the signing certificate, and signers can’t see them.
Delivery addresses receive the same ‘document signed’ email as the sender, including the signed document. They don’t get a link into GetAccept, so they can’t open or interact with the contract.
Two ways to set delivery addresses
For every contract (admins): Admins can set an account-wide list under Settings → Document settings → Security & GDPR → Signed document delivery. These addresses receive a copy of every signed contract.
For a specific contract or template: Senders can add up to 10 addresses to an individual contract or template, under Document settings → Signing → Signed document delivery.
Both lists apply. If an address appears on both, it only receives one email.
Add delivery addresses to a contract
To send the signed contract copy to people beyond the signers and approvers, configure additional email recipients in your document settings.
Open the contract’s Document settings.
Go to the Signing tab.
Under Signed document delivery, add up to 10 email addresses.
Send the contract as normal.
Once everyone has signed, each address receives a copy of the signed document.
Note: Email recipients must be added before you send the contract. If you need to add new email recipients after the contract is already sent, you will need to create a new version of the document.
Set delivery addresses on a template
Add delivery addresses to a template in the same place: Document settings → Signing → Signed document delivery. Every contract created from the template (either within GetAccept or via a CRM integration) includes those addresses. Senders can still edit or clear them on the individual contract before sending inside GetAccept.
After sending
Delivery addresses can’t be added or changed once a contract has been sent. If someone else needs the signed copy, you can forward it to them once signing is complete.
Best practices for stakeholder management
Plan your delivery addresses list upfront. Before sending the contract, identify all stakeholders who need to receive the signed copy , finance, legal, compliance, account managers, or others. Adding them at send time ensures they receive the notification automatically.
Separate signers from viewers. If someone needs to see and approve the contract before signing, assign them the Approver role in the signing workflow. If they only need the final signed PDF, add them as an email-only recipient instead. This keeps your signing flow streamlined and clear.
Use consistent email addresses. Verify that all email addresses are correct before sending. Typos will result in delivery failures, and you'll need to create a new version to add or correct them.
Document your email recipient rationale. If your organization has compliance requirements, consider documenting why certain stakeholders are added as email recipients , for audit trails and knowledge transfer.
Pro-tip: If the same people need every signed contract, ask an admin to add them to the account-wide list. If they only need certain types of contract, add them to the relevant templates instead.
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