Note: This is a special request for Enterprise plan customers and not included in our standard packages
If you want to use your own email address to send outgoing documents you have to contact GetAccept Technical support and file a request to register your custom outgoing email address.
We recommend to setup a noreply email on a custom domain or subdomain.
Setting up records for your domain
Ideally, the task in this section is something you’d get help with, if you can, or that you’d ask your system administrator to do for you.
The process of setting up an SPF record is different for different domain registrars. For example, here are the instructions for GoDaddy, Namecheap, 1&1, Network Solutions, and Google Domains.
To create or edit an SPF record to reference GetAccept
Edit your domain's DNS settings to add a TXT record. The steps vary depending on your domain registrar. A TXT record is required for your SPF record to be validated.
GetAccept recommends using the following SPF record:
v=spf1 include:_spf.getaccept.com -all
If you've already set up an SPF record for another purpose, you can simply add a reference to GetAccept to it. The SPF specification requires that you only have one SPF record on your domain. If you have multiple records, it may cause issues, and cause rejections of your email.
For example, instead of having two separate records, such as v=spf1 include:_spf.google.com ~all and v=spf1 include:_spf.getaccept.com -all, you can combine them into one, like this:
v=spf1 include:_spf.google.com include:_spf.getaccept.com -all
Tip: Consider making an additional update to digitally sign outbound email from GetAccept to prevent your customers' email clients from blocking email. Digitally signing email proves that an email actually came from your organization and not someone pretending to be your organization.
Digitally signing your email with DKIM
It's easy for some people to spoof email -- that is, send email that pretends to be from somebody else. To combat spoofing, you can digitally sign outbound email from GetAccept to prove that an email actually came from somebody in your organization and not somebody pretending to be from your organization.
GetAccept allows DKIM (Domain Keys Identified Mail) and DMARC (Domain-based Message Authentication, Reporting & Conformance) authentication. Email service providers that support DKIM or DMARC, such as Gmail and Yahoo!, check inbound email to see whether an organization that claimed to have signed a message actually did. The signature is associated with the organization's registered domain name. If the message is properly signed, the email service provider delivers the message normally. If the message is not signed or is improperly signed, the email service provider may deliver it with a caution to the user, or discard it.
Updating your DNS records to use the GetAccept domain key
Note: Please contact GetAccept Technical Support to request the necessary DNS pointers for your domain setup.
To add the domain key to your DNS records
Contact GetAccept Tech support and request custom email domain records.
Log in to your domain registrar's control panel.
Use the login name and password that you created when you registered the domain name.
Look for the option to change DNS records.
The option might be called something like DNS Management, Name Server Management, or Advanced Settings.
Locate the CNAME records for your domain.
A CNAME record, or Canonical Name record, is a type of alias used by the Domain Name System (DNS). CNAME records let you point to the GetAccept domain to use its domain key.
Look for an option to add a CNAME record.
Create a CNAME record with the following values:
In the Host Record field (or equivalent), enter:
s1._domainkey.your_email_domain.com
where your_email_domain.com is the external email domain you use for your GetAccept email. Example: "doc.teslamotors.com".
Example host record value:
s1._domainkey.doc.teslamotors.com
In the Points To field (or equivalent), enter the value you received from tech support similar to s1._domainkey.u12345.wl123......
Create similar CNAME records for s2 and custom em-subdomain, ex. em1234.your_email_domain.com.
Note: It takes time for changes to the DNS system to be implemented. Typically, it can take anywhere from a few hours to a day, depending on your Time To Live (TTL) settings in the registrar's control panel.
DMARC configuration
Example of a DMARC txt record
v=DMARC1; p=reject; rua=mailto:postmaster@doc.teslamotors.com; pct=100; aspf=s; adkim=s
Verify email setup
To verify your custom domain and email setup we recommend to do a test sending after all settings are made. Check the headers of the email to verify that everything is passed or copy the full email content and verify using a free third-party tool.
Example of successful test results:
