Overview
Comments allow you and your buyers to discuss specific parts of your content directly in the Deal Room. They work only on text-based editor sections—not PDFs or uploaded files—so ensure important content is built using the Editor.
Comments are visible only in published rooms, and buyers see them in a lightweight, unobtrusive format.
How buyers see new comments
When you add a comment:
The buyer receives a notification (email or 6-hour summary, depending on their settings).
Inside the room, they see:
A small comment indicator next to the highlighted text
A prompt to View comment
When they click View comment, the comment panel opens on the right side, showing the full thread.
How buyers reply to a comment
Buyers can respond directly in the comment panel:
They click the highlighted text or comment indicator
The comment thread opens on the right
The buyer types a message and clicks Send
All replies stay threaded in one place for full context.
How @-mentions appear to buyers
When you mention a recipient using @, they see:
Their name highlighted in the comment
A notification pointing them to the exact thread
A “Go to comment” button that scrolls them directly to the highlighted text
Buyers cannot @-mention people who are not part of the room.
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How resolved comments appear
When a comment is resolved:
It disappears from the page
It remains fully visible in Comment history
Buyers can still open Comment history to read the resolved thread
Resolved comments never disappear—they are preserved for transparency.
Comment history (buyer experience)
Buyers can open Comment history in the upper-right corner of the room.
Here they can:
View all, unresolved, or resolved threads
Jump directly to the original comment using Go to comment
See comments even when the room owner has updated the content
Buyers cannot delete comments, but they can reply to any thread unless it is resolved.
What happens if you edit or remove text with comments
If text containing a comment is changed or deleted:
The comment remains in Comment history
The highlighted text remains, but may show a “text removed” state
Buyers can still read the full original thread
This prevents losing context after content updates.
Permissions buyers have
Buyers can:
View comments
Reply to comments
Be @-mentioned
Open Comment history
See resolved threads
Buyers cannot:
Create comments on behalf of the seller
Delete comments
Resolve or reopen comments
Comment on non-editor content (e.g., PDFs)
Summary
Buyers experience comments as a clear, contextual, and collaborative tool inside the Deal Room.
They can read, reply, and follow threads easily—without being overwhelmed—and all resolved or changed content remains accessible through Comment history.